Calling for British Gas to reinstate easier payment options for prepayment meter customers

British Gas has ended their contract with Paypoint which has been used by many customers nationally who use prepaid meters for their heating. This potentially makes it much harder for them to top up payments, which is not helpful, especially introduced during one of the coldest periods this winter. So I wrote to their Chief Executive, Sarwijit Sambhi, alongsoide Work and Pension Secretary Therese Coffey and 94 colleagues to ask him to reconsider – arguing that by ‘ending the Paypoint contract and only having the option of using Payzone could make life difficult for constituents.’

I’ve now had a reply from a response from Mr Sambhi defending the decision and I’m disappointed by this. But how many of you are or will be affected? Please do let me know if you, or anyone you know, is likely to be affected by this change. The best thing is to e mail me on or post a note on my FB page. Customers impacted by the transition can also call British Gas on 0330 100 0303 for help.